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Seattle, Washington - USD Full Time Posted: Wednesday, 16 May 2018
What you ll be doing
The Manager, Enterprise Applications Administration is responsible for
managing the team of Salesforce application administrators that administer
Salesforce for Tableau, inclusive of our Apptus implementation. This team
provides daily operational support of Tableau s Salesforce production org
implemented both internally and externally. Additionally, the team delivers
new features, modifications to existing ones, externally driven updates and
overall ownership of Salesforce enabled features, products, and managed
packages once they ve been delivered to our internal customers. By embodying a
customer service mantra and desired pursuit of excellence, this manager will
exude calm and responsibility during times of stress (system outages, high
profile customer issues, etc) and excitement around continually improving upon
the various team mandates. This manager will leverage strong leadership skills
to inspire, drive, and support the team to high productivity and satisfaction,
and mentors direct reports to grow their own technical and interpersonal
skills for long term growth within the team.
Some of the things you ll be doing include
  • Leadership and management of EA Salesforce Administrators including resource management, hiring, mentorship, and performance management
  • Responsible for ensuring the team provides support through systems implementation, customization, installation, configuration, diagnosis and problem resolution for 3rd party tools and internally developed applications
  • Proactively identify issues and risks. Then design solutions and action plans for resolving issues and mitigating risks to minimize exposure
  • Provide off hours, on call leadership and support through effective team resourcing, runbooks, and clearly defined Application Tiers and Priorities
  • Formulate, implement, and enforce proper Enterprise Application policies, processes, and procedures and communicate them to the team and its customers
  • Create and keep up-to-date, detailed run-books and monitoring solutions for application maintenance and management
  • Communicate effectively with business stakeholders in times of critical application issues
  • Innovate in the Application Administration space to keep pace with the concept of Continuous Delivery and in support of a company still exhibiting extreme growth
Who you are
  • Educated. Bachelor's or Master's degree in computer science, math, engineering ore related field.
  • Experienced. 5+ years' experience in project management or IT management, preferably in a software development environment, and facilitating solutions between business and technical teams.
  • Management. 2+ years of direct team management experience of the Salesforce implementation
  • Business Acumen. Ability to comprehend and apply basic business analysis concepts and break-down a problem to achieve conclusions; tracking workflow in Visio and similar tools to promote common understanding
  • Educated. College degree or equivalent work experience.
  • Communication. Ability to interact and communicate with a diverse set of stakeholders at multiple levels within the organization.
  • You are a Recruiter! Tableau hires company builders and in this role, you will be asked to be on the constant lookout for the best talent to bring on-board to help us continue to build one of the best companies in the world!

Seattle, Washington, United States of America
Tableau Software
Tableau Software
5/16/2018 1:31:21 PM

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